Transaction not received in my wallet

Support & Feedback English
64

Where can I get it from ?! Please …so I can send it to you cuz I have no idea

65

@One111 Contact the support team of the wallet you sent from.

66

Alright I’ll do that and get back to you as soon as I have the info you need

1 Like
67

28823847500298e33968bc58a0961b932d72c3f6176361ca32cc04bb982156f5

This is the hash they sent to me …can you check

68

Hello, I transfered a BEP20 token to my Trust Wallet and I received a notification on my phone from Trust Wallet that the deposit was received, however when I look in the wallet it shows a 0 balance. How do I resolve this?

69

Hello @Freedom_Strike
Please see the guide below:

70

Any feed back on my issue please ?!… so I can know where to go from here

71

@One111 That transaction ID is not correct, please confirm from them again.

72

Wow…I don’t understand again honestly….the support at the other wallet said I should send that …I’ve messaged them again and I’m currently waiting for their reply

73

@One111 You’re missing DOGE token.
If that transaction ID is correct, then you can check on a DOGE explorer (e.g Blockchair.co) and see if it shows any valid response.

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bc1q3e40n380fwh7mfatr033sltn7kevddapg5xxuv
:heart: !!

Blockquote

**
emphasized text**

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bc1q3e40n380fwh7mfatr033sltn7kevddapg5xxuv

Version 9.6(802)

So what’s the problem

76

Still nothing …well I’ve given up honestly …I’ll just be using a different app from now on …thanks for the help tho

77

@One111 I have told you, it’s not a Trust wallet issue.
Request for a valid transaction ID from the sending wallet.
You can also check your address yourself to see that you have no pending transactions.

78

Hello,

I did a transaction from my trust wallet account using MoonPay to sell XLM coins - the coins left my account - MoonPay said they didn’t receive the coins and are asking for the Hash transaction code - but there is nothing on my trust wallet account that shows the transaction hash code. So what do I do now?

79

Hello @Jack78
Can you provide your XLM receiving address.

80

@Tobi thanks for the reply - well how do I find this? I was on trust wallet - I wanted to sell 24999 XLM so it redirected me to MoonPay - I followed all instructions. The 24999 are gone - and MoonPay tells me they don’t have it - they want the Hash number to check manually.

81

@Tobi here it is:

Amount To Send 24999 XLM
Deposit Wallet Address GDS4TRXX7I62D5BVG2TB7NBZQVMKZW5PKBSKA6H4QX2FYVAWDHHCF3PF
Deposit Wallet Address Tag 1284886373
82

@Jack78 Can you confirm if your balance is supposed to be 108,000 XLM before after selling.

83

@Tobi Oh no - my balance before selling was 24999.0630… Thank you so much.