Transaction not received in my wallet

Support & Feedback English
91

Hello @Jack78
This is the transaction hash

  • 9aacf87f73b3c6238ea783a3aaa98b39d4d75c08dce028b2401875a9d09020c2

You can provide this to the team requesting for it.

92

@Tobi I am so sorry to bug you again - they are asking for the memo. Can you provide that to me too?

93

@Tobi akso they are asking:
I see, but do you have a screenshot from the wallet, showing the transfer was completed.

However on the wallet it doesn’t show any transactions. Why is that?

94

@Jack78 Please send them this

It seems you didn’t add a memo when sending.

95

@Tobi
I withdrawled the USDT from Binance on 4th 20:09, the Binance and BscScan show the transaction is Success, but I didn’t see any USDT in my wallet.

I withdrawled the USDT from Binance for 3 times, to same address of my wallet, only the latest transaction didn’t receive.

Transaction Hash: 0x377eebe76922a3d892346000c6c1ab37b397734436d489cf58f28375bd06977a

I’m using Android app, version 7.31.4

Wallet receive address (Tether USD BEP20): 0xBd3D380a9C9076215E7342bFd60b392489E13375

Please help urgently!!!

96

Hello @sasha4
Please be informed that your USDT is in your wallet and you only need to add it manually.

To add it in the app, tap the toggle sign on the upper right of the main wallet screen, search for USDT and enable the one with BEP20.
You can also follow this guide:

97

Hello!
Need help with the transaction that is still not visible after 3 days, although it was successful. I was transferring 15 PLU tokens from exchange to Trust wallet, here is TxID: 0x885122d97adda25d1a90524bd26fe7a509b84a9988c457ece4e85684bb04fd60

The problem is that Trust Wallet shows only 25 PLU although etherscan says balance is 40 PLUs (etherscanXXX/token/0xd8912c10681d8b21fd3742244f44658dba12264e?a=0xf177c3a10804d29aca2e245f6ba8c3a4054183f0)

  1. Trust Wallet app version: 6.12
  2. Crypto wallet address: 0xf177c3a10804D29aca2E245f6Ba8c3A4054183F0

Is there anything else I can check?
Thank you…

PS. Didn’t allow me to post images and links (replaced .io with XXX)

98

Hello @frulex
Can you reimport your wallet and see if that fixes it or follow the troubleshoot guide below:

1 Like
99

HI,
Thanks for your help, and I have found it.

Other question,
So far I have 3 transactions logs. In the Tether USD screen, I can only see the first and second logs appears, the latest one didn’t appear, (that’s why I thought I didn’t receive the USDT above), but it can be find when I click ‘see browser’ button.
Is it normal?

100

@sasha4 Yes it’s normal.
Mostly transactions not shown in your app history are just a visual glitch but you can always make your confirmations on the blockchain explorer as it is always correct.

101

Thank you very much Tobi,

I hope the small bug can be fix soon.

And wish you a good day !

1 Like
102

Tnx for the tip, I didn’t have to reimport after all as manual update to v. 7.31.4 worked and now wallet is showing the right balance. But it’s strange as Google Play didn’t show any available updates, I checked already twice today, it worked only when I did it manually.
Thanks again!

103

@frulex That’s fine.
Have a great day ahead.

104

I checked my usdt Trc20 on tronscan but it is showing inactivated

How do I know I have received coin in my wallet

105

Hello @Judah23
On Tronscan, after inputting your address, if you look to the right side, you should see a wallets tab which shows your wallet holdings.

1 Like
106

Hello a bitcoin worth about $164.60 was sent to my wallet but all I got is $0.42 Bitcoin. And after checking my Blcok explorer I still see $0.42 bitcoin

1 Like
107

@CHowells Please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
  2. Crypto wallet address (press the receive icon near the send button and attach it here, copy and paste it in plain text)
  3. Transaction hash or link (if you have any, please copy and paste)
1 Like
108

HASH: b8f7e2b770f7c333fd0722b6125f6b9b0fcfe361460e27c46b774ae6741b4032

Address: bc1qru3q8sy69jrgkgu27krm6p40auk7t4rdhunzh2

Version: 9.6 (802)

3 Likes
109

@CHowells That is the correct amount you were sent.
You may need to contact the sender as they probably made an error with the value.

110

Hello

I was sent BTC and the transaction shows successful with the screenshot also, but the i dont received any amount of BTC on my wallet, please help me rectify this issue