Why i not yet received my crypto on my exchange, Is already 24 hrs since the status of sent is “success”

Hi Alan
I was trying to shift Shiba Inu from Binance to wallet I did two transactions and it gave notification but wallet is empty




Hi I joined this app cos my cryptos qent missing after I unstaked it from pancake swap. Here is the hash

0x4d99b095e9a31f8eced8ab96b065bcedb6c1c4c03e74116d343cafd9d091ec0a

Please help!!!

Hi Alan
Emailed you all the requested but the mails keep bouncing( delivery failure ) for some reason
Please advise how to resolve this
I sent the transactions hash
The wallet id

@Moegamal Send your wallet address and transaction hash in plain text too (copy and paste here) not screenshot.

First transaction 0x48f323fa59c57c5c7aad5fddf6dc82869faa861548039ddf3c90a63112574c64
2nd transaction 0x3abe243ce2c2780a506bf3d2e533ec36fc09e158de1406dfc88e5f317d2a0e70

Walled ID 0x97a0d3a0e16f9F4384711E662f8A00ABbA44CaeD

@Moegamal, Please try to add it as custom token. Here are the steps that you can do to manually add the token: How to Add a Custom Token

Token details:-
Network: Smart Chain
Contract: 0x2859e4544c4bb03966803b044a93563bd2d0dd4d
Decimals: 18

Thank you
I did and the balance is now showing correctly
Appreciate your help and your patience
Best regards

Same problem here.

I have sent shiba inu from binance to trust wallet and it received it, however shiba inu appear to be on bep20 on trust wallet, so i added shib original contract from the website and sent my coins to erc20 address iny trust wallet.

Status says Completed for hours
And my shiba inu is still on bep20 adress,it didn’t moved to erc20

What to do about this ?

My etherum have gone to the wrong address. Please help me to find and return it

Hello @farinaz11426 To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

Hi Alan

Please help!

What is your email? Please let me send you the details

Heya Allan, can you help me out here eith that Bep20 shiba issue?
Give me any contact or w.e. i really need help qs its not going anywhere

@Samuellaukw if you are not comfortable to upload details here, you can open ticket here: https://support.trustwallet.com/hc/en-us

1 Like

@Bmoney To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

I cant post links or image embeds, forum not allowing,
Any other way to contact you?

I have the same problem, but can’t get in contact with TrustWallet or Ramp. How did you solve it?

@Alan47 I have an issue too, sorry to hijack the post. I bought a tiny amount of BCRO. BabyCro - I’m not entirely sure it’s even a legit coin (but a risk I took) anyway, when I tried to add it as a custom token, it doesn’t show with a symbol or anything just an amount, no value or anything else on it. Could you assist? I’m not even sure if I’ve got the coin as nothing shows but an amount.

Hello @Marc87
Please read this:

Thank you ever so much for the swift reply, @JennyMillan. I also have another new problem. When I open the apps in TrustWallet and select Pancakeswap to connect, the wallet doesn’t connect and nothing happens. I’ve made a couple of purchases using this method and it did work previously. Any ideas? Marc.

@Marc87
What device model are you on? and what app version?