Why i not yet received my crypto on my exchange, Is already 24 hrs since the status of sent is “success”

Support & Feedback English
42

@Alan47 hi I’ve actually also sent a ticket on it but there has been no response! So sorry to trouble you on this

43

Hi. Please see screenshot below. I was unstaking a farm pool (xwg-usdc) with about 400+$ total in usdc and xwg. When I unstaked the coins disappeare!

Wierd. I tried multiple times but I can’t upload screenshot to this. I keep getting a message where I can’t embed images. Any other way to reach you

44

@Samuellaukw To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

45

My wallet is bnb1m0v6xy62cf9uydy2uqe2zmf789yhgp4prc5jwa

I unstaked my xwg-usdc and the coins disappeared

Screenshot_20211127-060347_Trust Wallet
Screenshot_20211127-060347_Trust Wallet1080×2400 184 KB

Screenshot_20211127-030528_Samsung Internet
Screenshot_20211127-030528_Samsung Internet1080×2400 148 KB

Screenshot_20211127-030420_Trust Wallet
Screenshot_20211127-030420_Trust Wallet1080×2400 136 KB

Screenshot_20211127-030400_Trust Wallet
Screenshot_20211127-030400_Trust Wallet1080×2400 142 KB

46

@Samuellaukw Send correct wallet address and transaction hash please. This transaction is Smart chain transaction not Binance chain transaction.

47

Hello Behnam,
Please help restore my Gamingdoge coin in my trust wallet.
My details are as followings:

Transaction Hash:

0x71c1f13945350cb5e59a2b6601ff7a9fd94ae9e519068f1cea4af5c612fff728

Status:

Success

Block Confirmations

Timestamp:

2 hrs 20 mins ago (Nov-27-2021 04:59:52 PM +UTC)

From:

0xb80691de94cb756361fb9037a304cd589fcaaa26

To:

Contract 0x10ed43c718714eb63d5aa57b78b54704e256024e (PancakeSwap: Router v2)

———
Thanking you in advance,

48

Hello @70707070
Your tokens are in your wallet and you only need to add it manually as a custom token using these details
Network: Smartchain
Contract: 0x536627083e216c3cf4476ec504eb51bbd47ca4ac
Decimals: 9

49

Tolong bantu akan saya sudah mentransfer BNB saya dari binance ke trust wallet dan berhasil melakukan transaksi tetapi saldo BNB saya tidak terisi di dompet, mohon bantuannya alan

50

I have the same problem from trust wallet to Bitkub Exchange it is still not received in spite of writing succesfull Now 12 hrs ago please hele me.

51

@Matuphum14
Please contact the customer support of Bitkub so they can assist you with the deposit issue. If they are not willing to recover the crypto or credit your account, then, unfortunately, you may consider it as lost. Please be careful next time and triple-check before transacting.

53

Hello @inadver404 To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

54

Hello, please I transferred from my wallet to Kucoin, it’s been pending for past few hours now. Kindly help

55

A post was split to a new topic: BNB ERC20 from BinanceUS

56

A post was split to a new topic: Sent bnb from atomic wallet to my bep2

57

Please help. I transferred Eth fund from Mexc to my ETH Trust Wallet 0xC580BD73Ee7eF008047F1025Fa8E62009bDea77f but it does not show. I noticed that the money is transferred to my Smart Chain 0x5869640a1cc5a108faa99f1fe3eb6244597bc074. The transaction hash is 0xac4d38a0b0629fedfd95e6a893eb39dddf9549dcd777b1e75620c482e23c221c. My Trust wallet version is 2.12

58

A post was split to a new topic: Sent Eth from Binance to my Trust Wallet

59

@Babyinvest15 this address has not received any Ethereum on Binance smart chain. And the transaction hash you sent above is for receiving Smart chain (BNB) which is currently in your wallet.

60

A friend sent me BTC since yesterday it shows successful transaction but I can’t find it on my trust wallet. I need help.

61

Hello @roynesss To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

62

Have not received my MTV tokens from KuCoin. Please help me retrieve them. I’ve also tried to upload the photos but it’s saying I can’t imbed links