Why i not yet received my crypto on my exchange, Is already 24 hrs since the status of sent is “success”

To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)

Please send the receiving address and transaction hash as a plain text.

Transaction Hash:





13741608 1665 Block Confirmations


6 hrs 22 mins ago (Dec-04-2021 07:31:17 PM +UTC)

Hello @Bon0me
Your tokens are in your wallet and you only need to add it manually as a custom token using these details
Network: Ethereum
Contract: 0x6226e00bCAc68b0Fe55583B90A1d727C14fAB77f
Decimals: 18

Nothing showing

Please try reimporting your wallet or you can follow this trouble shooting guide too:

Already did that once. It didn’t populate in the wallet. Should I do it for a second time?

Is this not your receiving address ?

1 Like

How do I find that information? I followed the instructions as I do every time when I send crypto to my different wallets.

1 Like

Press the receive icon near the send button, copy and send the address shown there here.


Your receiving address is different from where the tokens were sent to.
Please confirm who owns that address to locate your funds.

I don’t know who owns that address. How would I find that out. I didn’t nothing that I haven’t done in the past, I copied the receiving address from the token on the wallet app and pasted it into the form to withdraw it from the exchange.

You need to find the owner of that address, confirm if it is for any of your other wallets.
If you are unable to locate that, your funds may be unfortunately gone.

1 Like

Figured out my mistake. I sent them to MetaMask instead of trust. Thank you for helping me figure this out.

1 Like