To better assist, please send the following information:
Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)
Transaction hash or link (if you have any, please copy and paste)
Screenshots of the wallet (including errors or missing balance)
Please send the receiving address and transaction hash as a plain text.
13741608 1665 Block Confirmations
6 hrs 22 mins ago (Dec-04-2021 07:31:17 PM +UTC)
Your tokens are in your wallet and you only need to add it manually as a custom token using these details
Please try reimporting your wallet or you can follow this trouble shooting guide too:
Steps in Finding the Missing Funds
Before we go any further you need to understand first how Trust Wallet works and always make sure you have the latest app installed on your device.
Trust Wallet is basically just a bridge to multiple blockchains. Technically, there is no funds stored on your wallet. The app holds the keys that allow you to connect to the network, check your balance and make transactions.
Follow the steps closely as this would be helpful in fixing your problem:
Step 1. Is…
Already did that once. It didn’t populate in the wallet. Should I do it for a second time?
Is this not your receiving address ?
How do I find that information? I followed the instructions as I do every time when I send crypto to my different wallets.
Press the receive icon near the send button, copy and send the address shown there here.
Your receiving address is different from where the tokens were sent to.
Please confirm who owns that address to locate your funds.
I don’t know who owns that address. How would I find that out. I didn’t nothing that I haven’t done in the past, I copied the receiving address from the token on the wallet app and pasted it into the form to withdraw it from the exchange.
You need to find the owner of that address, confirm if it is for any of your other wallets.
If you are unable to locate that, your funds may be unfortunately gone.
Figured out my mistake. I sent them to MetaMask instead of trust. Thank you for helping me figure this out.