Balances not showing after wallet restore

Support & Feedback English
95

@Olamilekan06 There are no recent transactions on this address.
You may need to contact the sender to confirm where they have sent to.

1 Like
97

Hello. $1482 worth BTC was sent to my wallet address but up till now it doesn’t reflect on my dash board though it shows on the bock chain explorer

Mobile app version: 8.1.4

Btc receiving address: bc1qec0u9xld7l9gjs9nkl9g9420kjavrll9f30mh4

Transaction hash: f2358d2dcc70f9954f000eb975555ebe19e631a4308f29bfd55c8e927cf44ad9

1 Like
98

Hello @btdavinci
The Transaction shows as pending so you’d need to wait till it’s confirmed on the blockchain.

1 Like
101

Me again. I’ve emailed several times. Got ignored on this thread and tried reddit. Here is my latest transaction hash. Clearly shows it was sent to my trust wallet. Where have my tokens gone?

0xa6a4b5c950ee41b3a7ebb009b746ff0d08cb33d23814b8eeaea18eab9c63dcde

2 Likes
102

@Cryptowiz Your tokens were sent to your address

If you can’t see them still, follow the troubleshoot guide below:

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103

Thats my wallet address? So they should be in my wallet. Like I’ve been saying this entire time

2 Likes
106

0x41C59411416Cef653DFc0E595Ce8064F3D3dF9d8 this is my address i aready try manually but its nor working

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107

Hello tobi i chanche my phone restored my wallet with the phrases but i cant get my tokens this is my adress plese help version 8.3.2

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108

Hia tobi i change my phone restored my wallet with my 12 phrases but it show 0 valance on my token i try to do it manually but its not working plese help me this is my address 0x41C59411416Cef653DFc0E595Ce8064F3D3dF9d8

2 Likes
109

@Mariom2g There is no history of transactions on this wallet address.

1 Like
110

I know but i put my old phrases same thing it happen with one if my friend it looks like whe you change phones the address of the wallet changes

2 Likes
112

Please i made a swap on pancake and made a transaction using wrong network so i deleted the Trust wallet app and installed it again. I used my secret phrase to restore it but that particular token balance is showing zero (0). Please help me recover :pray:t5:

1 Like
113

@Sandybabe please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, then attach it here)

  2. Crypto wallet address (press the receive icon near the send button, copy and paste it here in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

3 Likes
114

Version 8.7.1

Address: 0xa13FE6cfB21973f7101C631871Aa95Fb2d7d8f28

Tnx Hash: 0xc86eb45710ea6a4ca048e3d98b2f809522447e0bd3fef74b8506a9511e741df5

1 Like
115

@Sandybabe Please go through your transaction history, you received and already sent out the token.

2 Likes
116

Version 8.7.1

Sending Address: 0xa13FE6cfB21973f7101C631871Aa95Fb2d7d8f28

Tnx Hash: 0xc86eb45710ea6a4ca048e3d98b2f809522447e0bd3fef74b8506a9511e741df5

Receiving address: 0xe05e6d20b4453a3fa7f0f49d3e8bcfdd54b5cfd4

117

It never reached its destination because of the wrong network i used. The token was JB2024 BEP20 and I sent it to JB2024 ERC20.

Version 8.7.1

Sending Address: 0xa13FE6cfB21973f7101C631871Aa95Fb2d7d8f28

Tnx Hash: 0xc86eb45710ea6a4ca048e3d98b2f809522447e0bd3fef74b8506a9511e741df5

Receiving address: 0xe05e6d20b4453a3fa7f0f49d3e8bcfdd54b5cfd4

118

Yes I mistakenly sent it to ERC20 network on an exchange which I never received so later i deleted the Trust wallet app and reinstalled it.

119

Yes I mistakenly sent it to an ERC20 network but I did not receive it at the exchange so I later deleted the app and reinstalled it using my secret phrase.

120

@Sandybabe Deleting and reinstalling your app doesn’t cancel a confirmed transaction.
What you need to do is contact the receiving wallets support team.

1 Like