Coin not received

Support & Feedback English
20

@Zotos To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)

21

Sorry fo disturbing you so much is it MY contact address? I looked now and the address in BNB wallet is different

22

@LevanD The contract address is for that token and is different from your receiving address.

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23

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24

@Zotos Send your wallet address and transaction hash in plain text too (copy and paste here).

25

Anybody knows how to add" kaidex" token to the coin list :pray: i tray, but no one’s knows

26

@Alkurdi What network is that token on?

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27

I don’t know , i can’t find the network name. Pls helps me to get back my token

28

@Alkurdi What’s your receiving address.
Kindly send that as a plain text.

29

0x883ef11785462e6506ec0a2d7508b35559c121b8a820adb6ebdef2eb3037bfd3 0xe5743b333b2a654d9a76b4136738dbc1103513f63cae370baa022fa3c815a981 This is the two Txid ape and shiba The wallet is 0xe5743b333b2a654d9a76b4136738dbc1103513f63cae370baa022fa3c815a981 0x90a5D7b3875a2BBEF666F83Ab7d547E02CD14a64 I have sent it from binance to trust wallet and my transaction haven’t appeared yet. Is my first transaction and I m wondering if something goes wrong.

30

Address:
0x00b7dA3CD3fC630e743E5C47364F6f1Cbe13C768

Tx hash:
0x57a413b04d9041e5b9a649dc43d240b68d2bd0710c3e8a030f4e11bf7bb327c7

31

@Alkurdi Your tokens are in your wallet and you only need to add it manually as a custom token using these details
Network: Smartchain
Contract: 0x39Ae8EEFB05138f418Bb27659c21632Dc1DDAb10
Decimals: 18

32

Stil nothing ,add the token but still not received anything, so if any way to cancel this transaction and get back the token on kucoin platform wallet?

33

Hi @Alkurdi
Checking your Transaction hash again, it seems to be invalid.
Can you cross check and confirm if it is correct?

34

Yes, i copy it form the transaction history

Tx hash:

0x57a413b04d9041e5b9a649dc43d240b68d2bd0710c3e8a030f4e11bf7bb327c7

35

@Alkurdi Can you send the transaction hash as a link?
What network did you make this transfer on?

36

I’ve complained of not receiving my funds too… I’ve provided all requested information, but no reply, it’s going to a day now.

37

@Entmediahub To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)

38

I don’t know if its okay to post things multiple times so I will provide link to my previous post where I already provided the who details see below

1 Like
39

@Entmediahub Your USDT is on your wallet, did you already add it to your token list?
If you did and it is not still being shown, please try these troubleshooting guide:

1 Like