Missing coin problem

Support & Feedback English
35

@Queen5 Sorry to hear about your recent experience. Here are the possible reasons:

  1. You shared your 12 words (via phishing, social engineering, etc.);

  2. You saved your 12 words in a very bad place;

  3. Your device is corrupted with malware;

  4. Someone had physical access to your device;

  5. You entered your recovery phrase on a fake/clone app.

  6. You transacted with a malicious DApp.

Unfortunately, confirmed transactions at blockchain are irreversible.

Please read and understand this:

https://community.trustwallet.com/t/my-recovery-phrase-has-been-exposed/22405

Learn more about how to protect your cryptos and new wallet:

36

Hi. My trust wallet has been compromised yesterday morning and I do not know how. All of my bitrise tokens 6.5 billion have gone. I have never shared my pass phrase or my ios app passcode. My passphrases are written down and stored away. Not even my wife know these! I have checked my laptop and phone for malware. Nothing. I have sent a message using the trustwallet support form but have not received any response. Can anyone help please? I have other coins staked connected to the original wallet. I’ve set up additional wallet. Is it possible to move the tokens from the staking platform to the new wallet rather than the old one?

37

Hi Jenny,

Same problem here as well.
I sent my Binance coin to my trust wallet from Zebpay and when I see the status, it shows sent but it’s not reflected in trust wallet…it’s been 45 mins now when I sent the token…Do you know how long it takes to get reflected in trust wallet…?

1 Like
38

Hello @Sekhar To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

40

Can you help me please? I’m really looking for someone to assist. Thank you

41

Hello @wixy24
Please note that there’s nothing we can do about a compromised wallet as we do not keep logs of any users wallet neither can we help with your staked funds. It will be up to you to send your funds out immediately they are available after unstaking.
Learn more about how to protect your cryptos and new wallet:

46

@Alan47 @JennyMillan any advise on this error I´m getting after following your instructions? “The account you are trying to import is a duplicate” Thanks!

47

Hello @ale.snt can you send the screenshot of the error message & app version?

48

could you help me also I’ve tried sending avax coin from MetaMask to my trust wallet but never received the coins in my trust wallet though the transactions is showing up as success

49

@Jamal442
To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)

51

IMG_1242.PNG
IMG_1242.PNG828×1792 61.9 KB

IMG_1243.PNG
IMG_1243.PNG828×1792 121 KB

  1. 0xc1d0abddfbc798d79ed85b881fbaf4a8d018e207c2bc169208d96fe50588a4b4

IMG_1244.PNG
IMG_1244.PNG828×1792 95 KB

55

Hello @Jamal442
Your tokens are in your wallet and you only need to add it manually as a custom token using these details
Network: Smartchain
Contract: 0x1ce0c2827e2ef14d5c4f29a091d735a204794041
Decimals: 18

56

Hi there i got problem with my usdt

Sent from Crypto to Trust wallet

Hash:
0xdf6880eb2eaca50e8ff00568785fc8e7c1074db5df43c7ab2608b3557677e06d

From

0x46340b20830761efd32832a74d7169b29feb9758

To

0x97551fe269316b1f2b21e71ba09e7f734565382f

Can you check it for me plz. Thanks

57

Hello @legiang491995
Your tokens are in your wallet and you only need to add it manually as a custom token
Tap on the upper right corner in your wallet, search USDT and enable the one with ERC20.

59

@Alan47

You need to rise my trust level for me to be able to upload images here.

62

Hi I swapped some BnB to sharpei coin but it’s not showing in my wallet! Transaction was successful but I can’t see it! Can you help me please?

64

i send an email to the trust wallet team i dont know how this works, i do havea big problme i get scamed by last sunday, can u pls help me?? i need to talk to some one who can help me, there is a way pls to do something about this??

65

salve, volevo chiedere perche’ se io acquisto 1000000000 di un token ,quando sale il prezzo su coinmarket del token nel mio trust wallet si abbassa il numero dei token e magari diventano 850000000…mi potete aiutare a capire questa cosa …grazie mille

66

Hello @Eddy44 @vzoliwer Send your wallet address and transaction hash in plain text too (copy and paste here).

68

I have transfer my eth coin from huobi to trust wallet, but till now i did not receive the coin… please help