Missing coin problem

I transferred my shiba coin from Roqqu to trust wallet and for a week now my coin didn’t reflect
And the transaction history is there on my Roqqu and a have been charged
Now am in trouble
Please help

To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)

2 Likes

Hello please help i try to convert my BNB from smartchain network to BEP2 network and success but I cannot find the BNB in my bep2

@Fighter88
To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)

1 Like

Good morning,

I made a withdrawal from Kucoin on the 2nd of December to my Trust wallet wrongly using KCC network. The asset withdrew was BTC.

I´d like to have this back to either Kucoin or Trust wallet.

Thank you in advance,

Here is how wallet with Kiba

Hello @ale.snt Trust wallet currently doesn’t support KCC blockchain

You have to extract your token private keys using this guide: How To Recover Funds Sent to a Wrong Public Address

Select BTC in the coin part. Scroll down to the list of derived addresses and get the private key in the first row.

After getting the private key, Import to wallet that supports KCC blockchain eg. Metamask.

[in case you use Metamask] Set the custom blockchain as shown on this guide: How to Add Kucoin Community Chain (KCC) Network to Metamask

1 Like

Lost my Kiba I had 1.5 bnb worth Kiba but now showing 0.17 Kiba in wallet.

@Crypto_King
To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)




Here it is all screeshot. Plaese help me.

1 Like

Can you help me please, Ive send aurum to my trustwallet but the coins didn’t come trough. My receiving address is 0xc816E4FAc945f8865354aC8975A68bb7964eBadF
Wallet version 2.12
Transaction hash
0xe75abad4fe7d03acf511962a111b3f5780a20a7f580de57fb1956b5c65f992f9

Hello @Anubis1983, Please try to add it as custom token. Here are the steps that you can do to manually add the token: How to Add a Custom Token

Token details:-
Network: Smart Chain
Contract: 0x1deb45c74e0192d9272adf54e9a7519c48c2bd81
Decimals: 18

1 Like

A few months ago I sent some coins to Trust from Binance, I still haven’t received them on my trust account. I checked the adresses and everything but I can’t find why I haven’t received them. Can someone help me find my coins?

Thank you so much. Didn’t know I had to put custum token address in manually

Greetings

I have the same problem.
I sent BNB to trust wallet from Binance yearerday.
But my account is not matched with actual tranaction.

  1. 0.1005BNB was sent to trust wallet,
    -.Tx Hash: 0x9c312f0533498207b2179ab8610959deb7fda9b4ec58d1379dcb77bd963b7e26
    -. Binance Account
    0x1fbe2acee135d991592f167ac371f3dd893a508b
    -. Trust wallet
    0x6f60dc3561a767f8b59d3d7d4af75abfeedd5df1

  2. 0.035443915BNB was withdrawed to other wallet from trust.
    -. Tx hash:
    0xeb1b38f52e5465d4474aa80698b34970c7a7019b65734981889af21b881a2436
    -.Trust wallet:
    0x6f60dc3561a767f8b59d3d7d4af75abfeedd5df1
    -.other account:
    0x06ba35cba7e88e5ed8dc54b1dc4d32a0c263178c

3.The remaining BNB in trust wallet is zero.

Please check and correct it.

I have the same problem with several coins I haven’t received from Binance to Trust wallet. Can I post the screenshots here aswell?

@Feri0345
To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Screenshots of the wallet (including errors or missing balance)

Hello @wtkim72
If your token was withdrawn out of your wallet without your knowledge, then your wallet is compromised and here are the possible reasons:

  1. You shared your 12 words (via phishing, social engineering, etc.);

  2. You saved your 12 words in a very bad place;

  3. Your device is corrupted with malware;

  4. Someone had physical access to your device;

  5. You entered your recovery phrase on a fake/clone app.

  6. You transacted with a malicious DApp.

Unfortunately, confirmed transactions at blockchain are irreversible.

Please read and understand this:

Learn more about how to protect your cryptos and new wallet:

Hi,
I also lost my BNB earlier when i withdraw from Binance. The address you’ve mentioned, 0x06ba35cba7e88e5ed8dc54b1dc4d32a0c263178c is the same address where my BNB goes. But in my case, I withdraw from Binance to Metamask under BSC.

From Binance to Metamask
Transaction Hash:
0x98f36f184e0c0bda811492aa819441e7ba7900e9e3e97d66d8492b263f8e4aee
Status:Success
Block:[13548486]bscscan block 13548486 2971 Block Confirmations
Timestamp:2 hrs 31 mins ago (Dec-17-2021 07:57:34 AM +UTC)
From:0x515b72ed8a97f42c568d6a143232775018f133c8]
bscscan address 0x515b72ed8a97f42c568d6a143232775018f133c8 (Binance: Hot Wallet 12)

To:0x38da7d32bb06b81cd2c465c685faf106133f50df
bscscan address 0x38da7d32bb06b81cd2c465c685faf106133f50df

Value:0**.16608096 BNB ($87.60)
Transaction Fee:0
.**00021 BNB ($0.11)

Then another transaction occur
Transaction Hash:

0x22c9156966c1256eff5accf453f95f041d4489b82594f80ea5bebb9970b91b66
Status:Success
Block:[13548488]bscscan block/13548488) 3011 Block Confirmations
Timestamp:2 hrs 33 mins ago (Dec-17-2021 07:57:40 AM +UTC)
From:[0x38da7d32bb06b81cd2c465c685faf106133f50df]
bscscan address 0x38da7d32bb06b81cd2c465c685faf106133f50df

To:0x06ba35cba7e88e5ed8dc54b1dc4d32a0c263178c
bscscan address 0x06ba35cba7e88e5ed8dc54b1dc4d32a0c263178c

Value:0**.13458096 BNB ($70.89)
Transaction Fee:0
.**0315 BNB ($16.59)

I don’t think this issue is related to either trust or metamask wallet but a hacker and it is so sad because my funds for Christmas is now gone.

@JennyMillan Thanks for your reply. Unfortunately there is an error opening the last link “How to Add Kucoin Community Chain…” It seems the page does not longer exist. Could you please send over a new link?

Thank you,

Alex