Money missing after swap on PancakeSwap

Support & Feedback English
1

The money was lost after the sale in Pancake Swap and I want to raise a ticket through the site, but it appears to me that there is a glitch and I hope you can help me :pensive:

1 Like
2

Hello @mstw6n10 To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

3

I swaped usdt to wrapped btc in pancackeswap, and the money dissapeared. What can I do?

4

Hello @fabianBroitman To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

1 Like
5

Thank you for your response and your will to help me.

Here are my answers:

  1. Version 2.12

  2. My Public Address to Receive BTC bc1q69ww73zma6jrdua2qk0w47k5kz6fssrrxdyvfy

  3. Transaction Hash: 0x111bdd72ce27a59c4a526e397423e88ce525ad653a49ebc31d3b54b490f526505

  4. I had 5000 usdt in my trust wallet and went to pancackeswap to swap them into wrapped bitcoin.

  5. copy of transaction https://bscscan.com/tx/0x11bdd72ce27a59c4a526e397423e88ce525ad653a49ebc31d3b54b490f526505

  6. status success.

I thank you again for your time, hoping you can help me.

Fabian

6

Hi I can’t see my coin in my wallet .
I buy 4 different coin I can see 3 of 4 dog coins is al af thinks success but he didn’t come in my wallet is 3 days now
How can I get back in my wallet
Cam you help me how
Thanks a lot

7

@fabianBroitman, Please try to add it as custom token. Here are the steps that you can do to manually add the token: How to Add a Custom Token

Token details:-
Network: Smart Chain
Contract: 0x7130d2a12b9bcbfae4f2634d864a1ee1ce3ead9c
Decimals: 18

8

hi, i recently swapped BNM to Thetan Coin using pancake swap. But after swapping, the coin does not appear in my wallet and my BNM have all gone. i have try to add custom token but it also does not appear. on my trust wallet, it states that i have transfer to an account that i am not familiar and does not know. is there any way that i can retrieve my BNM? my BNM was transferred to this account: (0x0de914ae30E1a0eCfd007D6eB21826C765fFA78E

9

Hello @bian95 Here are the possible reasons for unrecognized transaction :

  1. You shared your 12 words (via phishing, social engineering, etc.);

  2. You saved your 12 words in a very bad place;

  3. Your device is corrupted with malware;

  4. Someone had physical access to your device;

  5. You entered your recovery phrase on a fake/clone app;

  6. You transacted with a malicious DApp.

Unfortunately, confirmed transactions at blockchain are irreversible.

Please read and understand this:

https://community.trustwallet.com/t/my-recovery-phrase-has-been-exposed/22405

Learn more about how to protect your cryptos and new wallet:

10

Hello, i need help please
I recently tried swapping floki uni coin into bnb smart chain using pancake swap.
It said success but my trust wallet app still showed it sitting in my floki coin.
I then tried a day later to swap the floki uni coin into xrp (what i wanted the bnb for anyway) on pancake swap.
It said successfull and the xrp is in my wallet but the value of my floki was about $150 and its only swapped into 2.7 odd xrp worth $0.80 ???
Any advise please?

11

@Steve40401 Send your wallet address and transaction hash in plain text too (copy and paste here).

1 Like
12

Transaction Hash:

0x713039a0adade12c83e17324c33e242739d461ae7a90abbcc68223953449054d

This is the wallet address for xrp i sent it to
0x71BEa089ffc70f144Bdf65B7094A21ba905dd595

Hope this is what your asking for
Thank you

13

@Alan47
0x713039a0adade12c83e17324c33e242739d461ae7a90abbcc68223953449054d

This is the wallet address for xrp i sent it to
0x71BEa089ffc70f144Bdf65B7094A21ba905dd595

Hope this is what your asking for
Thank you

14

@Steve40401 you actually received 2.742130108145027917 XRP after swapping your Floki. If error occurred during swapping you have to contact PancakeSwap for support.

16

hi alan, i was sure all of the above was not true in my case. but i understand if it is not reversible. however, how do i make sure that this does not happen again? do i create a new wallet?

17

@Alan47
Yes i recieved the xrp
I had 4,172,386.———— total value around $150
To only recieve 2.7 xrp
Have i done something wrong or is it system error?
Thank you

18

Hello @bian95
You need to create a new wallet immediately, back it up and never give out your recovery keys to anyone.
Learn more about how to protect your cryptos and new wallet:

20

Hello,
I submitted tick few times with all the screen shot but haven’t for email or answer back from support team

21

@Brijs_200 To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

  5. Screenshots of the wallet (including errors or missing balance)

1 Like
23

Hi
I bought ATA token using USDT on BEP20. I used my trust wallet on android and bought ATA token on their web page. I didn’t receive the credit on my ATA toke address on trustwallet.
Pleas can you help me?
Transaction hash/id: 0x50162f6ac183490a44eb5c2aeae1dd92df6c4d98f859322dab4eb938dca4a210
ATA token adress: 0xE550dD404AdFFaB3ffcD8E927b26cA724f13B6e6

app version 5.9

Can you pleas help me? The trust wallet support doesn’t function, I have tried different times a captcha error comes out all time.