Safemoon tokens missing

Support & Feedback English
1

I tried transferring safemoon coins from Trust wallet to Bitmart, but they never arrived.

I have tried following the guidance to recover them, however I am struggling to do this.

I believe Safemoon is BNB smart chain, but the guide doesn’t give the directions for this.

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2

Hello,

Kindly provide us the following details for better assistance,

  1. Your Trust wallet app version
  2. Your Crypto address.
  3. Transaction Hash / ID ( write down, If you have any)
  4. Screenshot from the wallet. (Errors, Balance aren’t displaying etc.)
3

Hi,

I am not 100% sure what you mean by Crypto address.

I cannot share media items in replies?

Although the Trust Wallet version is 1.29.3

Transaction Hash :
0xdc1641ce4de1e34d4fb63d0136bfa79254a209f294a13f4149ada9a671551dca

Thanks for your help.

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4

This is happening to me as well. Yesterday on 5/5, I also did a deposit from trust wallet to BitMart and my coins still have not appeared. May you assist me as well?

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5

The transaction was successful, was this sent to the right address?

applies to everyone having same issue

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6

Hi, I believe so, we copied and pasted the address. It looks correct

I went into Bitmart, searched safemoon under my assets, clicked Deposit and copied the address from there.

Address sent to.
0x8c27E47C2184b0E510c5f8117882397Ab0DFe031

But nothing shows in my Bitmart assets under Safemoon.

2 Likes
7

This same thing happened to me but with safemars. How do I get it back? Have y’all got your safemoon back? What do we do to get the coins back?

8

Hey let me know if they resolved your problem. Does Clark know how to fix it?

9

If after going thru all the steps and you are certain that you have submitted the transaction properly, the next step is to contact the receiver. If the recipient is another wallet app or an exchange, then please reach out to their support team.

The app has successfully done its job and has sent your crypto.

10

Hi there,

Please goto your transaction history and check from which network you sent your Safemoon coins to which address and if that address supports your tokens’ network?

If the Safemoon was as BEP20 tokens so you need to send them to BSC address network only otherwise the amount will be lost.

Are you sure you sent BSC to BSC network?

11

Thanks all, solved via Bitmart support. It was just sat awaiting some kind of final approval

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12

Sent from Bitmart to Trustwallet twice… 1st one showed up fine… 2nd one shows up on the chain / does not populate into trust wallet. How can these be shown in the wallet? Bitmart confirmed it was successful, it shows on the chain. How to get the app to show the quantity?

13

I’ve sent safemoon tokens from trust wallet to my bitmart safemoon wallet but my cryptos are missing. Can’t receive for more than 2 hours what’s this pls?

14

Hello even same like you, now for me it has happened that I have sent my safemoon to bitmart but there were no reflection in my wallet so what should I do? Can you please guide me??

16

Hi @Pymmmark85
Sorry to hear about your recent experience. Here are the possible reasons:

  1. You shared your 12 words (via phishing, social engineering, etc.);

  2. You saved your 12 words in a very bad place;

  3. Your device is corrupted with malware;

  4. Someone had physical access to your device;

  5. You entered your recovery phrase on a fake/clone app.

  6. You transacted with a malicious DApp.

Unfortunately, confirmed transactions at blockchain are irreversible.

Please read and understand this:

Learn more about how to protect your cryptos and new wallet:

17

I also successfully sent safemoon to Bitmart but I can’t see it on bitmart.
Transaction Hash:
0x268ad395d97a861f8a1b58d4ee944ce2fc283643f827198c72ab116b82bcd13b

18

Hi Clark001 I have lost my tokens/funds too can you help me please. I don’t know where to go for help, Trust Wallet help centre, only sends a typical message everytime i.e. Submit your ticket. and I keep on sending it, maybe they are testing my patience, that is all I can do, I will keep on trying till I get my funds back, I know there is someone out there qualified to help me, maybe it is you why not.

19

Hey,

Kindly provide us the following details for better assistance,

  1. Your Trust wallet app version (Click on setting > about & take an screenshot. attach It here.)
  2. Your Crypto address. ( Click on receive near to send option. Take a screenshot, Attach It here)
  3. Transaction Hash / ID ( write down, If you have any)
  4. Screenshot from the wallet. (Errors, Balance aren’t displaying etc.)
  5. Explanation of your Issue. (Ignore, If already did)
21

This is the same address mine when to :+1:t4::+1:t4::+1:t4::+1:t4::+1:t4::+1:t4::+1:t4::+1:t4::+1:t4::+1:t4::+1:t4::+1:t4::+1:t4::+1:t4::+1:t4::+1:t4::+1:t4::+1:t4::+1:t4::+1:t4:

22

Hello,
My safemoon tokens are missing. I had 150 million+ and had them for over a month. I have not tried to send them to another wallet but now it only shows 1,2 tokens. I’ve tried reimporting my wallet twice without success.
the app version is 1.29.3
0x3970F9B91E4d39E3Cc1509Cc41bfdEb11e69e13f
i was not able to attach any screenshots, hopefully you can help me with the information i’ve provided.

Thank you

1 Like