SVT coin lost without any info from my Trust wallet

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1

Hi Team,
Today someone steals my SVT coin from my trust wallet,I don’t understand why this happened,I never shared my details and I was just talking on telegram group.
I don’t know where I need to go and what I need to do, anyone can help me into it

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2

Hello @Virendracs Sorry to hear about your recent experience. Here are the possible reasons:

  1. You shared your 12 words (via phishing, social engineering, etc.);

  2. You saved your 12 words in a very bad place;

  3. Your device is corrupted with malware;

  4. Someone had physical access to your device;

  5. You entered your recovery phrase on a fake/clone app.

  6. You transacted with a malicious DApp.

Unfortunately, confirmed transactions at blockchain are irreversible.

Please read and understand this:

https://community.trustwallet.com/t/my-recovery-phrase-has-been-exposed/22405

Learn more about how to protect your cryptos and new wallet:

4

Please my wife sent me a coin but it reflects on my wallet and disappear

5

Hello @Bruno44
To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, then attach it here)

  2. Crypto wallet address (press the receive icon near the send button, copy and paste it here in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

  4. Further details about your issue (please explain what you were trying to do)

Heads up! Please be informed that we will never ask for your seed phrase or money; talk to you via email, WhatsApp, Telegram, or other platforms. Be vigilant against scammers and impersonators, and report them to us immediately.

7

hi - this happened to me a few days ago - 104800 USDT were taken compeltely without my knowledge or authority - are there others out there who have lost funds this way - i suspect some kind of smart contract is placed by scammers at account opening time ??

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@ey55doc Sorry to hear about your recent experience. Please be informed that Trust Wallet is a free, decentralized app that allows users to be custodians of their crypto assets.

Anyone can create a wallet without the need for any user verification.

We have no way to identify the person who has access to a specific wallet or address.

Trust Wallet does not hold the funds. Everything is on the blockchain.

What this means is that a wallet can be accessed using a different app.

The Trust Wallet team cannot reverse, cancel, or refund confirmed transactions in the blockchain since the app is a non-custodial wallet. All transactions done in the blockchain are permanent.

It is recommended to create a new wallet and abandon the compromised one. Please make sure you downloaded and installed the legitimate Trust Wallet app on official sites, you can check here: https://trustwallet.com/

Learn more: