Swaped from BTC to AVAX but did not recive

Support & Feedback English
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25

@Daksh I don’t think you did anything wrong in the swap, it’s probably just taking longer to receive your tokens.
You may need to open a support ticket here:

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26

Thank you so much @Tobi
I have already submitted my ticket
Just waiting for their revert

Will let you know once I receive my avax balance or any revert from support team.
Thank you again

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29

Hi @Tobi

Still waiting for funds to strike in my avax wallet
Still no revert on support ticket

Is there anything I can do or should I just wait ?

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30

@Daksh Please just be patient, you’ll get a response

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31

Hi again @Tobi
Transaction has been reversed automatically
Andy bnb are back with me
Thanx again for your help
Cheers !!

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32

hi, for me it happenned almost like him, but i swapped BNB to DOGE, and i’ve waited for more than an hour and still not received it

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33

@muraro0077 The swaps aren’t instant, they may take a while.
Please be patient.

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36

Hi the same thing happened to me I tried to swap a little bit of BNB to top up my avax but as I confirmed it, it now says smart contract call but it now says 0 AVAX. Can you help?

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39

@BYXX Do you have a transaction hash?
You can check the explorer to scan your address.

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40

Yes, This is the transaction hash: 0x180db1ad780f15f5028b5b7499f01eac58d48d79532a49439870f9a39cdf2db5

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41

@BYXX This is a list of your transactions.

You can add the AVAX manually or follow the troubleshoot guide:

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42

Hello I am having this same problem. I did a swap from AMP to ETH. I have not recvied any of the ETH but some of my ETH was taken out due to the transaction fees. It has been over 12 hours and i have already submitted a support ticket.

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43

@Jking Do you have a transaction hash ?

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44

Yes i made two swaps

  1. 0x6321f8ba9ba98a421b72a4155185362712e20f63819405bda223c6cc37e637f4

  2. 0x95026ecf13931395e46a45d4618dfae1c191579e7b4bd328f3ff8157ea9757c3

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45

@Jking When swapping tokens for the first time, you must approve it first to be spendable. And that is what you did just now.
Since you are done approving the token, you need to enter the amount that you want to exchange, then press the swap button.
All in all, you will confirm two transactions: approve and swap.

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46

Will i have to pay the transaction fee again? Thank you for your response. I will respond back if anything changes.

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47

Hi, I have added every single AVAX token and it is not there. On the activity it says I have sent the avax to a different address. But I didn’t all I done was try to swap BNB for AVAX straight swap. Has someone got into my account?

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48

When i tried to do the swap i wasn’t able to confirm because of the transaction fee. The first time i did the swap it was only a $10 and $6 transaction fee. Now when i want to swap for the same amount the transaction fees are 200$ and more. What is the problem here ?

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49

@Jking Please read:

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50

I don’t understand. The fees are high because a lot of people are making transactions. So I will just have to wait till the fees drop? . I just don’t understand why I was able to make the first swaps without having the fees so high.