Tokens sent successfully, but still show 0 balance

[Yoyo2]

Hi Jenny I am having the same problem with EGC, would you be able to assist me too please

[JennyMillan]

@Yoyo2
To better assist, please send the following information:

1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

3. Transaction hash or link (if you have any, please copy and paste)

4. Screenshots of the wallet (including errors or missing balance)

[RobbinBanks]

Here are the transaction notices from Pancake Wallet

[Yoyo2]

sorry I’ve tried to upload some photos but its says I can’t, I’ve tried a couple of times

[RobbinBanks]

Here is the Main Page of my TrustWallet. Note: I had deposited $50 into TrustWallet. I wanted to buy BNB, convert it as necessary, buy EGC and then use Pancake Swap to Obatin EGC for my wallet in TrustWallet. I was then going to try to withdraw funds from TrustWallet back into my fiat account to basically prove out the system. I would make larger purchases from there.

[RobbinBanks]

Here is a photo of the TrustWallet version I am using

[RobbinBanks]

Here is the QR Code

[JennyMillan]

@Yoyo2
Please try to upload screenshots of your wallet. It should work now.

[JennyMillan]

@RobbinBanks
Your Evergrow tokens are in your wallet, please add as a custom token using these details
Network: Smartchain
Contract: 0xC001BBe2B87079294C63EcE98BdD0a88D761434e
Decimals: 9

[Yoyo2]

[Yoyo2]

[JennyMillan]

@Yoyo2
Your EGC tokens are complete and are in your wallet.
There are no missing funds.