Unable to receive despite successful transactions before

Wallet address
0x57bbd57F89cD12Cd8F9E7CAb719B3318aC8f61A9
Transaction hash
0xe594c3a80b1156b2363d1b987956f708895d23974841c471990d62dea947c2bf

1 Like

Am failing to upload the screenshots. The system is telling me that I can’t include embed media in a post

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Hash transaction
91f60dcc-b3ed-47db-8237-84dff08c467a
Wallet
bnb1gvzh4d02e2k5jaedftdmpa0savaj6m0ldhmep7
Version
9.1(784)
Thank you

1 Like

Hello Tobi
Version 7.28
transaction:
0xcff288ceba6db2b62572bddb10d6440b22fee23e6433733d3804db5fe7152b14
wallet address:
0x4A2A0AbB7503A82Ba4113Bd662ECf55B162319e2

1 Like

Hello @Francois_67 , @malekzadehh
Can you kindly state what the issue is?

I sent crypto to my wallet but I didn’t receive it
It has been many days

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@malekzadehh Please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)
  3. Transaction hash or link (if you have any, please copy and paste)
  4. Screenshots of the wallet (including errors or missing balance)

Heads up! Please be informed that we will never ask for your seed phrase or money; talk to you via email, WhatsApp, Telegram, or other platforms. Be vigilant against scammers and impersonators, and report them to us immediately.

1 Like

Here you are
Version 7.28
transaction:
0xcff288ceba6db2b62572bddb10d6440b22fee23e6433733d3804db5fe7152b14
wallet address:
0x4A2A0AbB7503A82Ba4113Bd662ECf55B162319e2

1 Like

Hi

I have transaction sucseeful but didn’t arrive to my account

Transaction hash

6a61ade2f29d3ca3334756d55a447bb1b57fd989abc35efe060171ad1c84ef6b

Received wallet

TRgYfCHh4JBaeBZMQPPc6UGJTcTXn5GcD4

Amount 1019

2 Likes

@malekzadehh What token did you send and what on what network did you send?

Hello @Amralma
You already received your USDT and sent out in this transaction.

Do you recognize that transaction?

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yes, now i see them but it was not showing for some reason
thank you for the help anyway

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I sent ETH on Kucoin network
I see that trust wallet supports Kucoin network

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@malekzadehh Yes it does.
Please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)
  3. Transaction hash or link (if you have any, please copy and paste)

Heads up! Please be informed that we will never ask for your seed phrase or money; talk to you via email, WhatsApp, Telegram, or other platforms. Be vigilant against scammers and impersonators, and report them to us immediately.

1 Like

I had sent you dear

Version 7.28

transaction:

0xcff288ceba6db2b62572bddb10d6440b22fee23e6433733d3804db5fe7152b14

Crypto wallet address:

0x4A2A0AbB7503A82Ba4113Bd662ECf55B162319e2

1 Like

BTC transfer transaction was successful since 3days ago from Roqqu to my bitcoin trust wallet but I have not received it in my Trust wallet bitcoin wallet ,please what’s wrong ?

Version 9.5 (790)

My Bitcoin wallet.

bc1qksqpcm5dfyqup5mf850rveh0dqc3rtzqstg9vv

1 Like

@malekzadehh You need to add the ETH on the KCC network as a custom token.
Here’s a guide below and a picture reference:

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Hello @Exswita
Can you confirm where you have sent to?
That address you sent shows no history of any received BTC.

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@Tobi
can you help me with ADA transaction?
I’ve sent ADA from binance US and have received a successful withdrawal confirmation email, but my Trust Wallet balance remains at zero.
one thing I don’t understand is that cardano scan website showing that my wallet received the ADA I sent from binance…


app version: 9.5 (790)

ada address: addr1qyaxapcgv4sapm7ryagh7cx5f20m5z297fqugj4a30twhkc57yls5naz2g8whuuqw9fs9dcxdzd4jn8aktpmzh08c29qfmtwdx

TxID:
e06fba35b76dbedb37571c309be534f77259d2f8b2fa9d204d67e8ebcdfda6c3

2 Likes

Hello @sendtogil
Can you try the troubleshoot guide below:

3 Likes