Unable to receive despite successful transactions before

Support & Feedback English
79

hi

A transaction has been made but the currency has not been sent to my account. I would like you to follow this up

pp version: 7.32.2

my WalletAddress :bc1qmt6npmlys0gsaq03x0x89zlkdk4ga3k9sw75je

transaction ID:
21e5cf4a104124a393b22dc1b3523b530f1baecc3f0bd1a3b0ba8601838c2533

2 Likes
80

Hello @mostafaebady
Your BTC is in your wallet, if you can’t still see them, then you can update your Trust app and reimport your wallet.

2 Likes
81

very thanks
How should I import?
plase help
Please tell me the steps

Delete the program and reinstall it

2 Likes
82

@mostafaebady Please read this:

3 Likes
83

I went through all the steps and did it step by step

But it didn’t make a difference and it doesn’t show

2 Likes
84

@mostafaebady Please provide a screenshot of your BTC in your wallet.

3 Likes
85

777
777591×1280 52.5 KB

I went through all the steps and did it step by step

But it didn’t make a difference and it doesn’t show

2 Likes
87

@mostafaebady Is it possible to change the language to English.
I can’t understand the screenshot unfortunately.

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88

88
88591×1280 91.6 KB

It shows in the transactions (check) section, but it does not show in the account

2 Likes
89

99
99591×1280 56.7 KB

I went through all the steps and did it step by step

But it didn’t make a difference and it doesn’t show

2 Likes
90

@mostafaebady It’s not showing in your Transaction history but your balance is correct.
Transaction history not showing is just a visual glitch.
The blockchain is always right and as you can confirm, your balance on the Blockchain explorer is same as in your Trust app.

3 Likes
91

I have sent BNB on Bsc network from MEXC to trust wallet I have entered correct address. I have verified it on BSCscan but still my fund didn’t receive at trust wallet . What I should do to recover it

1 Like
92

@Jitumani Please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, then attach it here)

  2. Crypto wallet address (press the receive icon near the send button, copy and paste it here in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

2 Likes
93
  1. Trust wallet version 8.4
  2. Crypto wallet address 0x11304Fd1f5B865e6E765DACc9B1A354cA27d8c28
  3. Transaction hash 0xdd683aefde9f776c1413e45f527481ebdb4dbef402f47426ccef0b62a9ff51a2
1 Like
94

@Jitumani Please check your two recent transactions after the BNB came in, you somehow already used that amount up in gas fees.

1 Like
95

I didn’t use it. As soon as transaction completed I got notification and then I went to trust wallet app but I didn’t receive. I can it possible?

1 Like
96

@Jitumani If you didn’t initiate the transaction, then it’s likely your wallet is compromised and you need to stop using the wallet and create a new one.

1 Like
97

Thank you. But one thing I want to know. Is there any possibility that I can get back my fund ?

1 Like
98

@Jitumani We have no way to refund, return or cancel confirmed transactions.

1 Like
100

Hello sorry for disturbing, my friend sent my usdt trc20 worth $1500 from OKX wallet to my trust wallet and I haven’t received it yet.

This is the wallet address: TNvHNz3usNbEWqtmDgsSuSwCuE736D18Ma