Unable to receive despite successful transactions before

Support & Feedback English
76

@Tobi
I could not embed media and upload the screen shots. but here are the details.
App version 9.6 (802) (iOS)

Deposit Address : 0x841f36301326A7d8DD3602B9c0F456eaf6c36FeA

Transaction ID : 0x9ae0d1248fbbc098c8586b32abd379f531ba190599d6884b12ab26716e7992f1

2 Likes
77

@s.mohebi Your tokens didn’t reflect because you withdrew VET BEP20 to your native VET address.

To recover your funds, please follow this guide:

Select ETH in the coin part, then select the BIP32 option under Derivation Path, Client “Custom derivation path” .
Enter the following values for BIP32 Derivation Path m/44'/818'/0'/0

and continue with Step 4.

After getting the private key, open the Trust Wallet app > settings > wallets > + button on the top right corner > i already have a wallet > BSC > import the private key

2 Likes
79

hi

A transaction has been made but the currency has not been sent to my account. I would like you to follow this up

pp version: 7.32.2

my WalletAddress :bc1qmt6npmlys0gsaq03x0x89zlkdk4ga3k9sw75je

transaction ID:
21e5cf4a104124a393b22dc1b3523b530f1baecc3f0bd1a3b0ba8601838c2533

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80

Hello @mostafaebady
Your BTC is in your wallet, if you can’t still see them, then you can update your Trust app and reimport your wallet.

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81

very thanks
How should I import?
plase help
Please tell me the steps

Delete the program and reinstall it

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82

@mostafaebady Please read this:

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83

I went through all the steps and did it step by step

But it didn’t make a difference and it doesn’t show

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84

@mostafaebady Please provide a screenshot of your BTC in your wallet.

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85

777
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I went through all the steps and did it step by step

But it didn’t make a difference and it doesn’t show

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87

@mostafaebady Is it possible to change the language to English.
I can’t understand the screenshot unfortunately.

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88

88
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It shows in the transactions (check) section, but it does not show in the account

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89

99
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I went through all the steps and did it step by step

But it didn’t make a difference and it doesn’t show

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90

@mostafaebady It’s not showing in your Transaction history but your balance is correct.
Transaction history not showing is just a visual glitch.
The blockchain is always right and as you can confirm, your balance on the Blockchain explorer is same as in your Trust app.

3 Likes
91

I have sent BNB on Bsc network from MEXC to trust wallet I have entered correct address. I have verified it on BSCscan but still my fund didn’t receive at trust wallet . What I should do to recover it

1 Like
92

@Jitumani Please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, then attach it here)

  2. Crypto wallet address (press the receive icon near the send button, copy and paste it here in plain text)

  3. Transaction hash or link (if you have any, please copy and paste)

1 Like
93
  1. Trust wallet version 8.4
  2. Crypto wallet address 0x11304Fd1f5B865e6E765DACc9B1A354cA27d8c28
  3. Transaction hash 0xdd683aefde9f776c1413e45f527481ebdb4dbef402f47426ccef0b62a9ff51a2
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94

@Jitumani Please check your two recent transactions after the BNB came in, you somehow already used that amount up in gas fees.

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95

I didn’t use it. As soon as transaction completed I got notification and then I went to trust wallet app but I didn’t receive. I can it possible?

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96

@Jitumani If you didn’t initiate the transaction, then it’s likely your wallet is compromised and you need to stop using the wallet and create a new one.

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97

Thank you. But one thing I want to know. Is there any possibility that I can get back my fund ?

1 Like