Unable to receive despite successful transactions before

Here you are
Version 7.28
transaction:
0xcff288ceba6db2b62572bddb10d6440b22fee23e6433733d3804db5fe7152b14
wallet address:
0x4A2A0AbB7503A82Ba4113Bd662ECf55B162319e2

3 Likes

Hi

I have transaction sucseeful but didn’t arrive to my account

Transaction hash

6a61ade2f29d3ca3334756d55a447bb1b57fd989abc35efe060171ad1c84ef6b

Received wallet

TRgYfCHh4JBaeBZMQPPc6UGJTcTXn5GcD4

Amount 1019

3 Likes

@malekzadehh What token did you send and what on what network did you send?

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Hello @Amralma
You already received your USDT and sent out in this transaction.

Do you recognize that transaction?

2 Likes

yes, now i see them but it was not showing for some reason
thank you for the help anyway

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I sent ETH on Kucoin network
I see that trust wallet supports Kucoin network

1 Like

@malekzadehh Yes it does.
Please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)
  3. Transaction hash or link (if you have any, please copy and paste)

Heads up! Please be informed that we will never ask for your seed phrase or money; talk to you via email, WhatsApp, Telegram, or other platforms. Be vigilant against scammers and impersonators, and report them to us immediately.

2 Likes

I had sent you dear

Version 7.28

transaction:

0xcff288ceba6db2b62572bddb10d6440b22fee23e6433733d3804db5fe7152b14

Crypto wallet address:

0x4A2A0AbB7503A82Ba4113Bd662ECf55B162319e2

1 Like

BTC transfer transaction was successful since 3days ago from Roqqu to my bitcoin trust wallet but I have not received it in my Trust wallet bitcoin wallet ,please what’s wrong ?

Version 9.5 (790)

My Bitcoin wallet.

bc1qksqpcm5dfyqup5mf850rveh0dqc3rtzqstg9vv

2 Likes

@malekzadehh You need to add the ETH on the KCC network as a custom token.
Here’s a guide below and a picture reference:

3 Likes

Hello @Exswita
Can you confirm where you have sent to?
That address you sent shows no history of any received BTC.

2 Likes

@Tobi
can you help me with ADA transaction?
I’ve sent ADA from binance US and have received a successful withdrawal confirmation email, but my Trust Wallet balance remains at zero.
one thing I don’t understand is that cardano scan website showing that my wallet received the ADA I sent from binance…


app version: 9.5 (790)

ada address: addr1qyaxapcgv4sapm7ryagh7cx5f20m5z297fqugj4a30twhkc57yls5naz2g8whuuqw9fs9dcxdzd4jn8aktpmzh08c29qfmtwdx

TxID:
e06fba35b76dbedb37571c309be534f77259d2f8b2fa9d204d67e8ebcdfda6c3

5 Likes

Hello @sendtogil
Can you try the troubleshoot guide below:

7 Likes

I just tried to swap my Ethereum to Bitcoin on the trust wallet and it’s showing contract call

3 Likes

After swapping, I wasn’t credited. It showed smart contract call…Here’s my transaction hash… Thanks in advance

0x8bd188d648235731996e8d4e17ae1a3cf73f879ac55369aea1f5df865f91b

2 Likes

Hello @Kmmonster
Can you provide your ETH and BTC receiving address.


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I also transferred some VET from Binance to my Trust wallet, but despite the transaction verified by the network, I can not see it on my wallet.

2 Likes

@s.mohebi
To better assist, please send the following information:

  1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)
  2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here. Also copy and paste it in plain text)
  3. Transaction hash or link (if you have any, please copy and paste)

Heads up! Please be informed that we will never ask for your seed phrase or money; talk to you via email, WhatsApp, Telegram, or other platforms. Be vigilant against scammers and impersonators, and report them to us immediately.

2 Likes

@Tobi
I could not embed media and upload the screen shots. but here are the details.
App version 9.6 (802) (iOS)

Deposit Address : 0x841f36301326A7d8DD3602B9c0F456eaf6c36FeA

Transaction ID : 0x9ae0d1248fbbc098c8586b32abd379f531ba190599d6884b12ab26716e7992f1

2 Likes

@s.mohebi Your tokens didn’t reflect because you withdrew VET BEP20 to your native VET address.

To recover your funds, please follow this guide:

Select ETH in the coin part, then select the BIP32 option under Derivation Path, Client “Custom derivation path” .
Enter the following values for BIP32 Derivation Path m/44'/818'/0'/0

and continue with Step 4.

After getting the private key, open the Trust Wallet app > settings > wallets > + button on the top right corner > i already have a wallet > BSC > import the private key

2 Likes