Support request never submits

[AlienAlias]

I also can’t provide links, it blocks me doing that as well… otherwise I could provide a link for the images.

[AlienAlias]

I need an email or a support ticket to do that… when I try to add an image, whether drag-n-drop, copy-and-paste, or adding the file via the Upload tool/icon, it provides the same error over and over:

“Sorry, you can’t embed media items in a post.”

[JennyMillan]

Hello @AlienAlias
Can you try to do that again?
I already enabled it for you.

[RickyRocket]

I cant send a ticket because the captcha keeps failing.
On September 21, 2021 I transferred BNB for RUNE and I had since left it there without touching it and recently I went to do the same thing but saw that so don’t have the RUNE I had before and saw that there was a transaction on oct 30, 2021 Which I have no memory of doing so. The wallet address it went to is bnb15rcm9yzh0wf3p9nnvacc5d2e3lpkh9qt0e6g7t and when I searched up this wallet I saw someone else had the same issue. If you can help me out that would be greatly appreciated!

Transaction I.D.
B38E24A629CAA0EB642A3BD8DCCA2EF7E1397C9D33E9162696718A8EAFA35336

Crypto Address:
bnb1wdqg4z66v7hq8g2jnz8rtu7c2g5qeuw70du386

[AlienAlias]

Thanks.
This shows transaction was completed:
https://bscscan.com/tx/0xc3fc3dfe76cf08d5918d72e45924d944c5bb396df882bbd54ae32cd08342d1e3

[JennyMillan]

Hello @RickyRocket
If you didn’t authorize that transaction, then your wallet may be compromised.
Unfortunately, confirmed transactions at blockchain are irreversible.

Please read and understand this:

1024×1024 63.2 KB

Your Recovery Phrase holds the keys to your crypto. The addresses on the Multi-Coin wallet are fixed to this specific set of words. The Recovery Phrase cannot be changed for the exposed wallet. If someone else knows it, then you are basically handing over your assets to them. So what can you do if this happens? Note: The steps mentioned on this guide is only applicable if you still have funds left on the wallet. The Trust Wallet Team have no way to recover your funds. Every transaction h…

Learn more about how to protect your cryptos and new wallet:

• 3 Steps to Protect your Crypto Wallet
• 7 Essential Steps to Keep Your Crypto Wallet Secure

[AlienAlias]

I never said that I didn’t authorize the transaction. I DID authorize it, it just never hit my wallet!

[JennyMillan]

@AlienAlias
What wallet did you send to?
Did you confirm if the receiving wallet team accepts Bep2 RUNE deposits?

[JennyMillan]

@PapaBear
To better assist, please send the following information:

1. Trust Wallet app version (open the app, go to the settings of the app and press “About”, take a screenshot, and attach it here)

2. Crypto wallet address (press the receive icon near the send button, take a screenshot of the QR code, and attach it here)

3. Transaction hash or link (if you have any, please copy and paste)

4. Further details about your issue (please explain what you were trying to do)

5. Screenshots of the wallet (including errors or missing balance)

[Knaira]

App version: 6.12

Address: 0x0365F7E01B3A4826962ae5FA4474Fbc30E95658b

Hash : 0xca27814d0bbd162cc5c5f43b919a07932a61832dfa8de24750e7ad8dd350881a

I sent nft from MetaMask to my trust wallet , I can’t see the nft on my collectibles but I can see it on my open sea when I connect my wallet to open sea please help me check

[hedouard]

Having the same CAPTCHA Problem
I use pancakeswap to connect my trust wallet and got some RFOX. The transaction went well. The RFOX is showing 0 in TW. When I scan my wallet in etherscan, it shows the transaction. When I reconnect pncakeswap to my wallet it shows the RFOX. The wallet on my phone is not showing the balance. I installed TW on my tablet and imported the phrase, it did not work. Hash is below. Let me know what I should do.

Txhash	0xbf2ee06f58ac02f1dfad4c8b5e4c254c6cf926cfc99802c1a03c28a41489afc8

|UnixTimestamp|1637561113|
|DateTime|11/22/2021 6:05|

[Alan47]

@hedouard

0xbf2ee06f58ac02f1dfad4c8b5e4c254c6cf926cfc99802c1a03c28a41489afc8

Hi, Please try to add it as custom token. Here are the steps that you can do to manually add the token: How to Add a Custom Token

Token details:-
Network: Smart Chain
Contract: 0x0a3a21356793b49154fd3bbe91cbc2a16c0457f5
Decimals: 18

[hedouard]

You are the Man Alan. I added it as a custom token and it worked. That did it Now Let’s buy some more

[JennyMillan]

Hey @Knaira
That transaction hash shows no history of sent or received NFTs.
What network did you send it on?

[Knaira]

I made mistake by send it to my ethereum network instead of polygon, I was suppose to create a polygon network before sending, I already created the polygon but is there a way to send it to my polygon address ?

[JennyMillan]

Hi @Knaira
You would need to derive your private keys or use your recovery words to import it to another wallet that supports Polygon NFTs

[Knaira]

How do I do that ? Please instruct me ? I already added polygon network to my trust wallet

[JennyMillan]

@Knaira
Trust wallet doesn’t support displaying Polygon NFTs yet that is why i suggested that you look for a wallet that supports it and import your wallet there.

[Knaira]

So I will use my recovery phrase of my trust wallet ethereum main net and use it on another wallet that supports polygon nfts , is it Coinbase or MetaMask ?

[Rossi101]

Hello, I have tried submit a support request but I got Captcha error, I sent my bnb from binance us to trust wallet but I put a wrong network wallet ( smart chain ). how can I connect with customer service to solve this problem?